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GCC/Offers/Managed Capability Pod
Rung 02 · Scale

Managed Capability Pod.

A dedicated, led team where you own the roadmap and we own the people, the delivery, and the retention risk. The durable, recurring core of your India presence — without the overhead of running it.

Scope your pod See the pod types
The operating model

You own the what. We own the how.

You set the roadmap, priorities, and standards. We handle hiring, ramp, delivery management, retention, and continuity. The result is a team that feels like yours — directed by you — but whose operational risk sits with us.

It's the rung most clients stay on. There's no forced path to a captive; a well-run Pod is a perfectly good end state on its own.

Anatomy of a pod
Core rolesEngineers + lead
DirectionYours
Hiring & rampOurs
Retention riskOurs (backfill SLA)
PricingFully-loaded per seat
CommitmentRolling, low
Six pod archetypes

Shaped to the work, not a template.

Every pod is configured for a job. These are the six shapes we build most often for healthcare firms.

Product Pod

Full-stack feature delivery on your product roadmap, embedded in your sprint cadence.

RCM / Workflow Pod

Revenue-cycle and clinical-workflow build and ops — the deep healthcare wedge.

Data & AI Pod

Data engineering, pipelines, RAG, and agentic workflows — built AI-ready.

Ops Pod

Run-the-business operations, support, and back-office throughput at offshore economics.

Platform Pod

Infrastructure, DevOps, and reliability — the foundation under everything else.

Blended Pod

A mix of the above, sized to a roadmap that crosses functions.

Retention & continuity

The risk that sinks captives — carried by us.

Attrition is what quietly destroys offshore value. Knowledge walks out the door and velocity craters. With a Pod, retention is our problem: our culture keeps people, and a backfill SLA guarantees continuity when someone does move on.

That same retention culture is what makes a later BOT transfer survivable — the team that moves to your captive is a team that stayed.

Backfill SLA

If a pod member leaves, we backfill to an agreed timeline and absorb the ramp — so your roadmap doesn't take the hit.

Governance scorecard

A standing scorecard on delivery, quality, and team health keeps the Pod transparent without adding management load on your side.

Per-seat pricing tiers

Fully-loaded. No surprises.

Per-seat pricing covers salary, benefits, facilities, tooling, management, and retention — one number, fully loaded. Tiers reflect seniority.

Tier 1

Associate

Capable delivery engineers running well-defined workstreams.
  • Fully-loaded seat
  • Managed & governed
  • Backfill SLA
See pricing logic
Tier 2

Senior

Experienced engineers who own complex features end to end.
  • Everything in Associate
  • Deeper domain fluency
  • Mentors juniors in-pod
See pricing logic
Tier 3

Lead / Architect

Technical leadership and architecture for the whole pod.
  • Everything in Senior
  • Architecture ownership
  • Roadmap partnership
See pricing logic

All per-seat figures are indicative and confirmed at scoping. See the pricing page for the credit-forward logic.

FAQ

Running a Pod, answered.

Do we have to commit to a captive eventually?
No. There is no forced escalation. Many clients run a Managed Pod indefinitely. BOT is available when and if ownership makes strategic sense — never as a contractual trapdoor.
What happens if someone on our pod leaves?
We backfill to an agreed SLA and absorb the ramp cost. Retention is our risk to carry, and our culture is built to keep people in the first place.
Can we direct the team day to day?
Yes — you own the roadmap and priorities. We provide the delivery lead, governance, and people operations so direction is all you have to give.
How fast can a pod reach steady state?
Weeks, not months — because hiring, onboarding, and environment setup are our standing capability, not a project we spin up from scratch each time.

Scope your pod.

Tell us the roadmap you can't staff. We'll shape the right pod, size it, and give you fully-loaded per-seat pricing in one conversation.